Return & Exchange Policy
At melondre, every jersey is made just for you, which means most custom orders are non-refundable. However, we want you to feel confident when shopping with us, so we offer solutions in case something isn’t right.
Custom Orders
- Since all custom jerseys are made-to-order, we do not accept returns or refunds for sizing errors, design changes, or buyer’s remorse once production begins.
- Please double-check your sizes, colors, and personalization details before placing your order.
Defective or Incorrect Items
We stand by the quality of our products. If you receive:
- A damaged jersey
- The wrong size, color, or design (different from your order)
Please contact us within 7 days of delivery with your order number and photos of the issue. We will replace or remake your jersey at no additional cost.
Exchange Policy
- Exchanges are only available for non-customized, blank items if applicable.
- Requests must be made within 14 days of delivery, and items must be unused, unwashed, and in their original packaging.
Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund.
- After 24 hours, production begins, and cancellations are no longer possible.
Return Shipping
If a return or exchange is approved, you will receive return instructions.
- Shipping fees for incorrect or defective items are fully covered by us.
- For other approved returns (when eligible), return shipping is the buyer’s responsibility.
Need Help?
For any return or exchange inquiries, please contact our support team at [email protected] with your order number and details of the issue. We’ll respond within 24–48 hours.